Terms of Service

Legal Information

  1. Website Host: Walks In Europe,OÜ
  2. Address: Kai tn 1, Kesklinna district, Tallinn city, Harju county, 10111, Estonia
  3. Management: Arzu Altinay
  4. Contact Information: info@walksineurope.com
  5. Company Registration: registry code 14184392

Terms of Service

  1. These terms and conditions contain legal obligations and we encourage you to read through them carefully.
  2. Visitors of this Website may use the Website only on condition that they accept the Terms of Service . Any further use of the Website  means you have read and you understand the Terms Of Service and agree to be bound by all parts of it.
  3. Walks In Europe provides an online platform that connects local tour guides in specific travel destinations with visitors seeking to receive local guides’ services related to visiting such destinations.
  4. Walks In Europe is a licensed travel company but is not a travel agent or a tour operator. Walks In Europe does not organise or sell tour packages.  Its role and responsibilities are strictly limited to (i) facilitating the connections between the local guides and travellers in arranging for the tours described and (ii) processing payment transactions between the local guides and visitors, when the latters book the Walks In Europe tours.
  5. By making a booking, the traveller is deemed to have agreed to these terms and conditions on behalf of all individuals included in the booking. The services to be provided are those in your booking confirmation invoice. No alterations or variations to these terms and conditions are in effect unless made/confimred in writing by and under the authority of Walks In Europe,OÜ.
  6. Walks In Europe accepts a booking once a traveler pays the necessary deposit via credit card. We use a payment gateway through a service provider www.trekksoft.com
  7. When a traveler decides to book a Walks In Europe tour, they choose a date from the calendar of the relevant tour either private or shared.
    a. ) For shared tours they choose how many people they want to book for the relevant date. Our tours run with a minimum of two people so if we have one person confirmed already, the system will approve their booking immediately and charge their card 20% deposit.
    If the traveler is a solo traveler initiating a shared tour, we’ll keep them pending until we have the second person.
    b.)For private tours they choose how may people they want to book. The booking system will charge their card a 20% deposit immediately.
    For both options, the system will send a final e-mail that has a unique payment link to settle the balance.
  8. The deposit paid by a traveler is non-refundable.   Any cancellation/amendment must be communicated via e-mail to: info@walksineurope.com
  9. If the traveler wants to change the tour date when there’s less than two weeks to the start of the tour ,we can only change the tour date and replace the traveler if only we have space for the new request. Any cancellation/amendment must be communicated via e-mail to: info@walksineurope.com
    Changes made to bookings will be subject to rebooking fees to cover the cost of tickets purchased, guide rescheduling and administration.
  10. After the deposit is paid and when the tour date is due two weeks, our service provider Trekksoft will send a final e-mail that includes a unique link to charge the card to settle the balance.
  11. A booking is considered successfully canceled or amended only after Walks In Europe sends successful notification via email and cancellation/amendment fees are assessed.
  12. Unused portions of tours – No refund is provided for any unused portion of a tour, including the entire tour in the event a traveller does not commence at the designated start point of the tour or if the traveler decides to leave a tour earlier on their own will before the tour ends.
  13. Prices are correct at the time of quoting. We announce and charge our tours provided by local guides in Euros.
  14. Price changes — The prices appearing on the website are the current rates and can change without notice. Once a traveller has booked on Walks In Europe, the traveller will not be required to pay any difference in the event of a price increase. Walks In Europe will not refund the balance of any price reduction.
  15. Child rate — Our child rates apply at the time of the tour, not the time of booking. Proof of age must be available for inspection on the day of travel. If a traveller is identified as not qualifying for a child price (if a child price is available for the tour), the traveller will be required to provide the balance of difference between the adult rate and child rate for the tour before being permitted to start the trip.
  16. Per person — All prices on a shared tour listed are on a per traveller basis unless otherwise stated. All prices on a private tour are on a base price plus a per person price.
  17. Inclusions — Prices include all inclusions as indicated on the tour description on www.walksineurope.com
  18. Exclusions — Prices do not include:*Tips and gratuities — If you are happy with the services provided by your local guides,  a tip — though not compulsory — is appropriate. While it may not be customary to you, it is of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many  destinations. Please consider this when budgeting for your extra expenses on your tour.
    *Items of a personal nature — These may include snacks, meals, and drinks not outlined as an inclusion in the inclusions section of the tour description.
    *Baggage and personal insurance — It is highly recommended that each traveller obtain adequate insurance for their travels, including for the Walks In Europe tour they have booked.
    *Local taxes and fees — Unless otherwise stated, the price does not include any local taxes or fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges, or international transportation tax.
  19. Cancellations by Walks In Europe – We may cancel a tour at any time prior to departure if, due to terrorism, natural disasters, political instability, or other external events it is not viable for us to operate the planned itinerary. If we cancel your tour, you can transfer amounts paid to an alternate departure date or, alternatively, receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance, or non-refundable flights.
  20. Amendments to itineraries by Walks In Europe – While we endeavour to operate all tours as described, we reserve the right to change the tour itinerary. The itinerary provided for each tour is representative of the activities planned; however, the route, amenities, stops, and modes of transport may be subject to change without prior notice due to local circumstances or events. If we make a major change before departure, we will inform you as soon as reasonably possible. We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.
  21. Confirmation and vouchers:a) Confirmation — Upon receipt of full payment, Walks In Europe will issue a voucher via email for the booked tour. Upon booking of a service, traveler will receive a confirmation email that details meeting location and specific meeting time.b) Voucher — The lead traveller must present the original voucher issued by Walks In Europe at the start of the tour. Walks In Europe reserves the right to refuse service to any travellers not able to provide their voucher to their guide at the beginning of the tour.
  22. Traveller confirmation – We recommend that the lead traveller contact the local Walks In Europe tour guide, 24 hours prior to the start of their tour to confirm the tour departure. The local tour guide’s contact information is available on the voucher provided.
  23. Timeliness – Travellers must adhere to the start time set out in the product information on their voucher.  If you or your travel companions are running late or need assistance in finding the meeting point, please call our office at the number provided in your confirmation email, and we will do our best to assist you, however it is your ultimate responsibility to reach a meeting point on time. In the event a traveller is not at the designated starting point within 15 minutes of the start time provided, Walks In Europe local tour guide will consider the traveller to be a “no show” and the tour will start without them and no refund will be provided. The following start point(s) are outlined in the tour information and on the confirmation voucher:
  24. Meet at hotel for private tours:  — If this service is included in the tour, the times the service will be provided are listed in the product information and on the voucher (for example, 8.30 to 9.00am). The traveller should wait in the lobby of their pick-up point during the designated pick-up times.
    Meeting point for shared tours— If a meeting point is set for the tour, one time will be set as the start time (for example, 8.30am). The traveller should be waiting at the designated start point at the designated start time. It is recommended that you arrive at least 10 minutes prior to the start of the tour.
  25. Traveler’s responsibility – The traveller making the booking is responsible for their own and their party’s actions. If Walks In Europe local tour guide deems you or your party’s actions to cause danger to other travellers or our staff, to intervene with other clients’ enjoyment of the trip, or to be offensive to the local communities and cultures, Walks In Europe reserve the right to remove you from the tour effectively immediately. No refund will be supplied. You must at all times comply with the laws, customs, foreign exchange, and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
  26. Information accuracy – The lead traveller is responsible for providing accurate information during the booking process. Walks In Europe reserves the right to cancel any bookings if inaccurate information is provided, including (but not exclusive to):Traveller name(s)
    Hotel (pick-up) details
    Email address
  27. Age and health requirements:a) Age requirements — All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18. While many of our tours permit all ages, the minimum age requirements may vary with tours. Please see the tour description on walksineurope.com to check whether a tour is child-friendly. For tours featuring alcohol, travellers may be required to show proof of age of majority.b) Health requirements — Some of our trips can be physically demanding and travellers must ensure that they are suitably fit to allow participation. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you are physically fit to participate.
  28. Unless stated otherwise, our tours are not wheel chair accessible.
  29. Travel insurance – It is a requirement that all travellers on a Walks In Europe tour have valid and comprehensive travel insurance. Neither Walks In Europe nor the Walks In Europe local tour guides can be held responsible for any liability, expenses, or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.
  30. Complaints – Should you have a complaint about your tour through Walks In Europe, we urge you to discuss this at the time with the local tour guide. In the event you wish to complain further, please contact Walks In Europe in writing within 30 days or travel. Complaints received outside this timeframe will not be considered.
  31. Photos and marketing- Travellers consent to Walks In Europe using images of you taken during the tour for advertising and promotional purposes in any medium we choose. Travelers grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
  32. Privacy policy – Any personal information that we collect about you may be used for any purpose associated with the operation of Walks In Europe or to send you marketing material in relation to our events and special offers. The information may be disclosed to our agents, service providers, or other suppliers to enable us to operate your tour. We will otherwise treat your details in accordance with our privacy policy.
  33. Disclaimers and limitations of liabilitya) Walks In Europe and local tour guides, affiliates, and distributors shall not be liable for injury, damage, loss, accident, delay, or irregularity, liability, or expense to person or property.b) Walks In Europe and local tour guides,affiliates, and distributors accept no responsibility for any sickness, acts of crime, labour disputes, government actions, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation, or for any misadventure or casualty or any other causes beyond their control.c) Walks In Europe maintains information that is accurate to the best of our knowledge; however, does not warrant that content and information provided on walksineurope.com or via any of our affiliate sites or via distributors will be without error and that functionality of the websites uninterrupted or without error.d) Walks In Europe and local tour guides, will not accept responsibility or liability for any traveller who contravenes any law or regulation of any country visited.e) This agreement is governed by the laws of the Republic of Estonia
  34. Indemnification – Travelers agree to defend and indemnify Walks In Europe and local tour guides, our affiliates, and distributors, and any of their officers, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees brought by third parties as a result of:a) Your breach of this agreement or documents referenced in this agreement;b) Your violation of any law or the rights of a third party; and/orc) Your use of this website or any of Walks In Europe affiliate websites.

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