These terms and conditions contain legal obligations, and we encourage you to read through them carefully.
Visitors of this Website may use the Website only on condition that they accept the Terms of Service. Any further use of the Website means you have read and you understand the Terms Of Service and agree to be bound by all parts of it.
Walks In Europe is travel company established in Estonia. Walks In Europe does not organize or sell tour packages that include accommodation and flight tickets. Its role and responsibilities are strictly limited to (i) facilitating the connections between the local providers and travelers in arranging for the tours described and (ii) processing payment transactions between the local providers and visitors, when the latter book the Walks In Europe tours. (iii) facilitating tours for other travel companies when they book for their clients.
Walks In Europe provides an online platform that connects local tour guides and travel providers in specific travel destinations with visitors seeking to receive local tourism services related to visiting such destinations.
By making a booking, the traveler is deemed to have agreed to these terms and conditions on behalf of all individuals included in the booking. The services to be provided are those on their booking confirmation invoice. No alterations or variations to these terms and conditions are in effect unless made/confirmed in writing by and under the authority of Walks In Europe, OÜ.
Walks In Europe accepts a booking through a booking system called Fareharbor ( https://fareharbor.com). Then a traveler or their travel company pays the necessary fee by credit card via Stripe, Fareharbor’s payment gateway. For security reasons, Walks In Europe does not store credit card numbers itself, not even in the encrypted format. Please see ( https://stripe.com/docs/security/stripe ) for more. Credit card numbers are stored by Stripe. Once stored on the gateway, it is not possible to retrieve the full card number.
When a traveler decides to book a Walks In Europe tour, they choose a date from the relevant tour calendar, either private or shared.
The system will ask for their contact details and full names. After that, their card will be charged.
Travelers can cancel or change until 24 hours before the tour starts with a 100% refund of the tour fee.
Any cancelation will not be refunded if there is less than 24 hours.
Any cancellation/amendment must be communicated via e-mail to support@walksineurope.com
A booking is considered successfully canceled or amended only after Walks In Europe sends a successful notification via email and cancellation/amendment fees are assessed.
Unused portions of tours – No refund is provided for any unused portion of a tour, including the entire tour in the event a traveler does not commence at the designated start point of the tour or if the traveler decides to leave a tour earlier on their own will before the tour ends.
Customers must give themselves ample time to reach meeting points. If they are running late or need assistance in finding the meeting point, our office must be called at the number provided in your confirmation email, and we will do our best to assist you, however, it is their ultimate responsibility to reach a meeting point on time. The operator is not responsible for failure to arrive at a tour meeting point on time.
Late Arrivals and No Shows – Due to strict time slots for entry into attractions, we recommend travelers show up 10 minutes before the scheduled starting time on your voucher. Our groups depart precisely at the scheduled tour start time. If they show up late or cannot find the meeting point, for any reason, refund requests are not honored per policy. For most tours, it is not logistically possible to join the group after it has started.
Cancellation Due to Planes, Trains, Automobiles, Weather, or Illness – The cancellation policy applies to tardiness and no-shows of any kind, including, but not limited to, tardiness due to flight or train cancellations, strikes, delays, issues caused by traffic, weather or congestion or illness. In the case of a delay, we recommend contacting us as soon as you know you will be late. The earlier we know, the more we can do to assist. Our tours run rain or shine.
We strongly recommend the purchase of travel insurance. Walks In Europe does not take responsibility if your selected travel insurance policy does not cover losses due to delays, cancellations, illness, or medical expenses.
Prices are correct at the time of quoting. We announce and charge our tours in Euros provided by local providers in their relevant destinations.
Price changes — The prices appearing on the website are the current rates and can change without notice. Once a traveler has booked on Walks In Europe, the traveler will not be required to pay any difference in the event of a price increase. Walks In Europe will not refund the balance of any price reduction.
Child rate — Our child rates apply at the time of the tour, not the time of booking. Proof of age must be available for inspection on the day of travel. If a traveler is identified as not qualifying for a child price (if a child price is available for the tour), the traveler will be required to provide the balance of difference between the adult rate and child rate for the tour before being permitted to start the trip.
Per person — All prices on a shared tour listed are on a per-traveler basis unless otherwise stated. All prices on a private tour are on a group price.
Inclusions — Prices include all inclusions as indicated on the tour description on www.walksineurope.com
Exclusions — Prices do not include: *Tips and gratuities — If you are happy with the services provided by your local guides, a tip — though not compulsory — is appropriate. While it may not be customary to you, it is of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many destinations. Please consider this when budgeting for your extra expenses on your tour. *Items of a personal nature — These may include snacks, meals, and drinks not outlined as an inclusion in the inclusions section of the tour description. *Baggage and personal insurance — It is highly recommended that each traveler obtain adequate insurance for their travels, including for the Walks In Europe tour they have booked. *Local taxes and fees — Unless otherwise stated, the price does not include any local taxes or fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges, or international transportation tax.
Cancellations by Walks In Europe – We may cancel a tour at any time before departure if, due to terrorism, natural disasters, political instability, or other external events it is not viable for us to operate the planned itinerary. If we cancel your tour, you can transfer the amounts paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less than any unrecoverable costs. We are not responsible for any incidental expenses you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance, or non-refundable flights.
Non-performance by an obligor is excused if it is caused by force majeure. Force majeure refers to circumstances which are beyond the control of the obligor and which, at the time the contract was entered into or the noncontractual obligation arose, the obligor could not reasonably have been expected to take into account, avoid or overcome the impediment or the consequences thereof which the obligor could not reasonably have been expected to overcome.
This clause applies to any event or circumstance beyond our control, including but not limited to strikes, lock-outs, riots, civil unrest, natural disasters, pandemics, and governmental regulations. We cannot be held liable for any failure to provide our services due to any such event or circumstance, and we cannot guarantee the availability of any services that may be affected by such events or circumstances.
Amendments to itineraries by Walks In Europe – While we endeavor to operate all tours as described, we reserve the right to change the tour itinerary. The itinerary provided for each tour is representative of the activities planned; however, the route, amenities, stops, and modes of transport may be subject to change without prior notice due to local circumstances or events. If we make a major change before departure, we will inform you as soon as reasonably possible. We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.
Confirmation and vouchers: a) Confirmation — Upon receipt of full payment, Walks In Europe will issue a voucher via email for the booked tour. Upon booking a service, the traveler will receive a confirmation email that details the meeting location and specific meeting time. b) Voucher — The lead traveler must present the original voucher issued by Walks In Europe at the start of the tour. Walks In Europe reserves the right to refuse service to any travelers not able to provide their voucher to their guide at the beginning of the tour.
Traveler confirmation – We recommend that the lead traveler contacts the local Walks In Europe tour guide, 24 hours before the start of their tour to confirm the tour departure. The local tour guide’s contact information is available on the voucher provided.
Timeliness – Travellers must adhere to the start time set out in the product information on their voucher. If you or your travel companions are running late or need assistance in finding the meeting point, please call our office at the number provided in your confirmation email, and we will do our best to assist you. However, it is your ultimate responsibility to reach a meeting point on time. In the event a traveler is not at the designated starting point within 10 minutes of the start time provided, Walks In Europe local tour guide will consider the traveler to be a “no show” and the tour will start without them, and no refund will be provided. The start point(s) are outlined in the tour information and on the confirmation voucher:
Meet at the hotel for private tours: — If this service is included in the tour, the times the service will be provided are listed in the product information and on the voucher (for example, 8.30 to 9.00 am). The traveler should wait in the lobby of their pick-up point during the designated pick-up times.
Meeting point for shared tours— If a meeting point is set for the tour, one time will be set as the start time (for example, 8.30 am). The traveler should be waiting at the designated start point at the designated start time. It is recommended that you arrive at least 10 minutes before the start of the tour.
Traveler’s responsibility – The traveler making the booking is responsible for their own and their party’s actions. If Walks In Europe local tour guide deems you or your party’s actions to cause danger to other travelers or our staff, to intervene with other clients’ enjoyment of the trip, or to be offensive to the local communities and cultures, Walks In Europe reserve the right to remove you from the tour effective immediately. No refund will be supplied. You must at all times comply with the laws, customs, foreign exchange, and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
Information accuracy – The lead traveler is responsible for providing accurate information during the booking process. Walks In Europe reserves the right to cancel any bookings if inaccurate information is provided, including (but not exclusive to): Traveller name(s)Hotel (pick-up) details, phone number and Email address
Age and health requirements: a) Age requirements — All travelers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveler under the age of 18. While many of our tours permit all ages, the minimum age requirements may vary with tours. Please see the tour description on walksineurope.com to check whether a tour is child-friendly. For tours featuring alcohol, travelers may be required to show proof of age of majority. b) Health requirements — Some of our trips can be physically demanding, and travelers must ensure that they are suitably fit to allow participation. We can provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you are physically fit to participate.
Unless stated otherwise, our tours are not wheelchair accessible.
Travel insurance – It is a requirement that all travelers on a Walks In Europe tour have valid and comprehensive travel insurance. Neither Walks In Europe nor the Walks In Europe local tour guides can be held responsible for any liability, expenses, or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.
Complaints – Should you have a complaint about your tour through Walks In Europe, we urge you to discuss this at the time with the local tour guide. In the event you wish to complain further, please contact Walks In Europe in writing within 30 days or travel. Complaints received outside this timeframe will not be considered.
Photos and marketing- Travellers consent to Walks In Europe using images of you taken during the tour for advertising and promotional purposes in any medium we choose. Travelers grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.
Privacy policy – Any personal information that we collect about you may be used for any purpose associated with the operation of Walks In Europe or to send you marketing material about our events and special offers. The information may be disclosed to our agents, service providers, or other suppliers to enable us to operate your tour. We will otherwise treat your details in accordance with our privacy policy.
Disclaimers and limitations of liability a) Walks In Europe and local tour guides, affiliates, and distributors shall not be liable for injury, damage, loss, accident, delay, irregularity, liability, or expense to person or property. b) Walks In Europe and local tour guides, affiliates, and distributors accept no responsibility for any sickness, acts of crime, labor disputes, government actions, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation, or for any misadventure or casualty or any other causes beyond their control. c) Walks In Europe maintains information that is accurate to the best of our knowledge; however, does not warrant that content and information provided on our website or via any of our affiliate sites or distributors will be without error and that functionality of the websites uninterrupted or without error. d) Walks In Europe and local tour guides, will not accept responsibility or liability for any traveler who contravenes any law or regulation of any country visited. e) This agreement is governed by the laws of the Republic of Estonia
Indemnification – Travellers agree to defend and indemnify Walks In Europe and local tour guides, our affiliates, and distributors, and any of their officers, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees brought by third parties as a result of a) Your breach of this agreement or documents referenced in this agreement; b) Your violation of any law or the rights of a third party; and/orc) Your use of this website or any of Walks In Europe affiliate websites.
Intellectual Property Rights a.) All of the content featured or displayed on our Service, including without limitation text, graphics, photographs, images, sound, and illustrations (“Content”), is owned by Walks In Europe, OU. All elements of the website, including without limitation the general design and the Content, are protected by trade dress, copyright, moral rights, trademark, and other laws relating to intellectual property rights. The Service may only be used for the intended purpose for which such Service is being made available. b.) All trademarks, service marks, and trade names of Walks In Europe, OU used in the Service (including but not limited to Walks In Europe’s name and logo; the Service’s name, design, and any logos) (collectively “Marks”) are trademarks of Walks In Europe. You are not allowed to use, copy, reproduce, republish, upload, post, transmit, distribute, or modify the Marks in any way, including in advertising or publicity pertaining to the distribution of materials on the Service. Walks In Europe prohibits the use of the Marks as a “hot” link on or to any other website. Users shall not use Walks In Europe’s name or any language, pictures, or symbols which could, in Walks In Europe’s judgment, imply Walks In Europe’s endorsement in any written or oral advertising, website, presentation, brochure, newsletter, book, or other written material of whatever nature, without prior written consent. c.) Walks In Europe creates websites, customer relationship management tools, and other online features (the “Online Assets”), and reserves the right to make changes to the Online Assets at its sole discretion. Users acknowledge and agree that the Online Assets are the sole property of Walks In Europe and, except for any of your marks displayed thereon, are not a “work made for hire” under the Copyright Act or any other law. To the extent that the foregoing does not apply, users assign to Walks In Europe, and its successors and assigns, for no additional consideration, your entire right, title, and interest in and to the Online Assets and any intellectual property rights contained therein.
